WHY CHANGE MANAGEMENT?
When planning a major initiative, it can be tempting to leave Adoption & Change Management off the table, or to create a communications and training schedule and call it change management. The project team and leadership get concerned that involving too many people will slow down the project, randomize users and increase scope.
It’s also assumed that users will want to or at least be capable of adopting the new process or tool with a limited time investment.
While these tendencies are understandable, there’s ample evidence to show that skipping change management actually increases the risk of project failure. (Cost-Benefit Analysis of Change Management (prosci.com)
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