The Relationship between Process and Productivity

Lost productivity may be hurting your business more than you realize. In fact, a McKinsey Global Institute report revealed that the average employee spends just 39 percent of their day accomplishing role-specific tasks. 

How many times have you been asked to perform a task that is new to you, and when asking for guidance or instruction, you are told to go ask Sally, who learned it from Joe, and now Joe has retired and Sally is on vacation for the next two weeks? You start asking your co-workers, and everyone does it slightly differently.  There is no documented process to refer to, so you just dive in and get the work done.

How much time was spent trying to figure out how to perform a task? What is the risk of not doing it right or missing some key element along the way? Employees spend almost 20 percent of their time searching for internal information or finding a colleague who can assist with a task—that’s a full workday each week! 

Let's take a look at the cost of lost productivity:
Average Annual Salary = $60,000
x 50 Employees
x 20% Productivity Loss
= $600,000 Yearly Impact
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This where Pivotal Consulting can help.  We are very good at analyzing, listening, asking questions, and documenting how you do business (let's call this current state).  Once we've created the documentation and start sharing it, people get engaged (this is good) in recommending ways to improve upon it (now we're getting to future state). 

Communicate the good news, so your people start using the documentation to get their work done.  By providing training on the new process, employees can hit the ground running.  Enhance the experience by considering automation. Now we are getting somewhere; driving maximum efficiency for maximum effectiveness.

By using the approach outlined below, we can help you transform the way you are doing business and eliminate the cost of lost productivity.