Health Insurance Provider | Modern Digital Workplace

Challenge 
HR needed to modernize their brand, values and provide a new way of working.   Their legacy intranet and disparate out of date collaboration systems impacted employee productivity and morale.

Solution
We led the strategy for “Be Connected 2.0” which included the future organization analysis, new business processes and led the development of the new intranet solution on Microsoft 365 applications and services.  Prototyped a variety of use cases to  improve HR collaboration.  Also led the organization’s IT governance efforts, redesigned the user experience and developed the roadmap for employee engagement and adoption.
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Impact 
This year long engagement and comprehensive training provided the client with a digital workplace resulting in high customer satisfaction, end user adoption, and improved engagement that aligned to cultural values.